Hi, Iām Erina!
Iām a UX designer using research and data to make thoughtful design decisions that support business goals.
Featured Projects
Reducing dependency on support teams with a centralized knowledge hub
Making it easier for enterprise clients to find answers and reduce dependency on support teams.
Simplifying customer support conversations through a simplified chat flow
Redesigned a chat interface within a cloud contact-center platform to create a more seamless user experience seeking support.
Improving visitor wayfinding and discovery in museum spaces
Designed a digital navigation solution to help museum visitors explore exhibits with intention.
Helping travelers compare destination with ease
Wayfarer is a conceptual travel platform designed to help users explore and seamlessly compare destinations based on personal travel preferences.